Refund policy

Last updated: July 15, 2026

We sell fashion archive pieces — vintage and pre-owned garments, sold as is. Every item's condition is documented and photographed in detail before listing, and we encourage you to review this documentation carefully, including any noted wear, repairs, or flaws, before purchasing.

We currently ship to the European Union, United Kingdom, Switzerland, United States, and Canada.

European Union, United Kingdom & Switzerland — 14-Day Return Period

If your order is shipped into the EU or UK, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification, under EU and UK consumer protection law. This legal right applies to our archive pieces as it would to any online purchase, and is not affected by their as-is or final-sale status.

We extend this same 14-day return period to orders shipped into Switzerland as a matter of store policy.

To be eligible, the item must be returned in the same condition you received it (accounting for its pre-existing documented condition at the time of sale), with any original packaging and labels.

If approved, you'll be refunded to your original payment method within 14 days of us receiving the returned item. Return shipping costs are your responsibility unless the item is damaged, defective, or not as described.

To start a return, please contact us at curators@17-21archives.com within 14 days of delivery.

Final Sale (United States & Canada)

All sales to the United States and Canada are final. Given the one-of-a-kind, pre-owned nature of our archive pieces, we do not accept returns, exchanges, or refunds for these orders once shipped, except as set out under "Damages, Defects, and Misdescribed Items" below.

We strongly encourage you to review an item's condition photos and description thoroughly, and to contact us with any questions before purchasing.

Damages, Defects, and Misdescribed Items

This applies to all orders, regardless of destination, including final sale orders.

Please inspect your order carefully upon arrival. If an item arrives in materially worse condition than documented, is not the item you ordered, or was damaged in transit, please contact us at curators@17-21archives.com within 48 hours of delivery with photos of the issue, so we can evaluate and make it right. This is separate from a change-of-mind return and is not limited by the final sale terms above.

Condition issues that were clearly documented and photographed at the time of listing (e.g. noted stains, repairs, age-related wear) are not eligible under this section, as they formed part of what you purchased.

Questions

If you have any questions about an item's condition before purchasing, or about this policy, please contact us at curators@17-21archives.com.