Shipping policy
Last updated: July 15, 2026
Where We Ship
We currently ship to the European Union, United Kingdom, Switzerland, United States, and Canada. Our stock ships from Paris, France and Berlin, Germany.
Processing Time
Orders are processed and shipped within 1–2 business days of purchase. Since our archive pieces are one-of-a-kind, we do not hold back-orders — if an item sells out, it's no longer available.
You'll receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Costs & Delivery Times
Shipping costs are calculated at checkout based on your destination and are shown before you complete your purchase.
Free shipping is available on orders over 350€ shipped within the European Union and Switzerland. Shipping costs for the United Kingdom, United States, and Canada always apply and are calculated at checkout, regardless of order value.
Estimated Delivery Times:
- Germany/France: 2-4 working days
- Europe: 3-7 working days
- United States & Canada: 5-9 working days
Delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays caused by customs processing, weather, or carrier issues are outside our control.
Customs, Duties & Import Taxes (UK, US & Canada)
Orders shipped to the United Kingdom, United States, and Canada are sent on a Delivered Duty Unpaid (DDU) basis. This means any customs duties, import taxes, or brokerage fees applied by your country's customs authority are not included in your order total and are your responsibility to pay upon delivery.
We have no control over these charges, as they vary by country and are set by your local customs office. Please check with your local customs authority for further information before placing an order if you'd like an estimate.
Orders shipped within the EU and Switzerland are not subject to additional customs charges, in line with current trade arrangements between these regions.
Order Tracking
Once your order ships, you'll receive a tracking link by email. Please allow up to 24 hours for tracking information to update after dispatch.
Lost or Delayed Packages
If your tracking shows no movement for an extended period, or your order hasn't arrived within the estimated delivery window, please contact us at sales@17-21archives.com with your order number so we can look into it with the carrier.
Given the one-of-a-kind nature of our archive pieces, we are unable to send a replacement item if a package is lost, but we will work with you and the carrier to resolve the issue, including a refund where appropriate.
Damaged Packages
If your order arrives visibly damaged, please refer to the "Damages, Defects, and Misdescribed Items" section of our Return & Refund Policy.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error shortly after placing your order, contact us immediately — we may be able to correct it before the order ships.
Contact
For any questions about shipping, please contact us through our contact form.